Travel Industry News: Ctrip’s Hidden Fees

It’s come to light that Ctrip have been sneaking in a lot of additional fees in their bookings. For the full story you can read more:  Chinese OTAs Facing Pressure over ‘Fraudulent’ Practices via Jing Travel Ticketing clean-up: Bundle sales fallout forces Ctrip to reassess business […]

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Things That Make Me Go Hmmm: Reviewer Matching

You know what really sticks in my craw? That no ONE is doing matching of reviews for products/services/restaurants/whatever based on reviewer profiles similar to your own. For example, the age old problem. You arrive to a new exotic destination, and want to find a place […]

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Infinite Scroll Usability Problem

I hate infinite scroll because I am a maximizer and can never get to a satisfactory ‘end’ point. Obviously my personal preference does not represent all users and this is a feature that is being used more and more on B2C websites. Before you decide […]

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